Frequently asked questions

The City and Commute suit daily rides in town, the Trail takes gravel and forest roads, the Tour Max goes furthest and the Cargo carries the most. Each page lists range, motor and weight side by side.

Between 80 and 150 km depending on the model, the assist level, the hills and your weight. The range on each page is for a 75 kg rider on mixed roads.

The motor helps up to 25 km/h, the legal limit for e-bikes in Europe. Above that you ride on your own legs, like any bike.

S for riders from 155 to 170 cm, M from 168 to 183 cm and L from 180 to 195 cm. Between two sizes, choose the smaller for a more upright ride.

Bikes in stock leave within two working days and arrive in three to five, fully assembled apart from the pedals and handlebar.

Free on every e-bike and on accessory orders over 80 euros, and 4.90 euros below that.

Every bike comes with a 30-day test ride. Not for you? We collect it for free and refund you in full.

A lifetime warranty on the frame, five years on the battery and motor and two years on everything else.

At any of our partner workshops across Europe, or at home: book a mobile mechanic from your account.